Privacy Policy

This Privacy Policy describes how Talon Ebike (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from talonebike.com (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the individual web pages or products you view, what websites or search terms referred you, and how you interact with the Site. We refer to this as “Device Information.”

We collect Device Information using the following technologies:

Cookies: Data files placed on your device. Learn more at http://www.allaboutcookies.org.

Log files: Track actions on the Site and collect data like IP address, browser type, and timestamps.

Web beacons, tags, and pixels: Electronic files used to record browsing information.

Additionally, when you make or attempt to make a purchase, we collect certain information from you, including your name, billing and shipping address, payment information, email address, and phone number. We refer to this as “Order Information.”

When we refer to “Personal Information” in this policy, we mean both Device Information and Order Information.

2. How We Protect Your Information

We take reasonable precautions and follow industry best practices to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We do not collect personal information as our primary business purpose and will not use your personal information or images for advertising without your consent.

3. How We Use Your Personal Information

We use the Order Information we collect to:

Fulfill orders placed through the Site (processing payment, shipping, providing confirmations).

Communicate with you.

Screen orders for potential risk or fraud.

Provide information or advertising related to our products/services, in line with your preferences.

We use Device Information to:

Help screen for potential risk and fraud (especially IP addresses).

Improve and optimize our Site.

Generate analytics about customer browsing and interactions.

Assess the effectiveness of our marketing campaigns.

4. Sharing Your Personal Information

We share your Personal Information with third-party service providers to help us use it as described above. We may also share it to comply with applicable laws, respond to lawful requests, or protect our rights.

5. Behavioral Advertising

We use your Personal Information to provide targeted ads or marketing communications we believe may interest you. You can opt out of targeted advertising via:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Digital Advertising Alliance: http://optout.aboutads.info/

Do Not Track: We do not alter our Site’s data collection practices when we receive a “Do Not Track” signal.

6. SMS Marketing.

If you opt in, we may use your information to send order notifications, abandoned checkout reminders, marketing offers, and transactional messages. Our Site uses cookies to track items in your cart to determine when to send SMS reminders.

7. Your Rights (European Residents)

If you are a European Economic Area (EEA) resident, you have the right to access, correct, update, or request deletion of your personal information. To exercise these rights, contact us. We process your information to fulfill contracts or pursue legitimate business interests. Your information may be transferred outside Europe, including to Canada and the U.S.

8. Data Retention

When you place an order, we retain your Order Information for our records unless you request deletion.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or for legal, regulatory, or operational reasons.

10. Contact Us

For more information, questions, or complaints, please contact us:

Email: info@talonebike.com

Company Name: Talon Ebike