Privacy Policy

Last Updated: March 2026

This Privacy Policy describes how Talon Ebikes (a brand of Talonebikes CO., Limited) collects, uses, and shares your personal information when you visit or make a purchase from talonebike.com (the "Site").

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device (Device Information).

When you make a purchase, we collect your name, billing and shipping address, payment information, email address, and phone number (Order Information).

Device Information:

• Examples of Personal Information collected: version of the web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and interaction with the Site.
• Purpose of collection: to accurately load the Site for users and perform analytics on Site usage to optimize our services.
• Source of collection: Automatically collected through cookies, log files, web beacons, tags, or pixels when accessing our Site.
• Disclosure for a business purpose: Shared with our processor Shopify.

Order Information:

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to fulfill our contractual obligations, process payment information, arrange for shipping, provide invoices and order confirmations, communicate with users, screen orders for potential risk or fraud, and, in alignment with user
• preferences, provide information or advertising about our products or services.
• Source of collection: Provided directly by users.
• Disclosure for a business purpose: Shared with our processor.

2. How We Protect Your Information

We take reasonable precautions to protect your Personal Information from loss, misuse, unauthorized access, or disclosure. We use secure payment gateways and do not store full payment card details on our servers.

3. How We Use Your Personal Information

Order Information is used to fulfill orders, communicate with you, screen for fraud, and provide relevant advertising. Device Information is used to screen for fraud, improve the Site, and analyze marketing effectiveness.

4. Sharing Your Personal Information

We share your information with payment processors, shipping carriers, analytics providers, and marketing platforms to help us use it as described above. We may also share to comply with applicable laws or protect our rights.

We utilize Shopify to operate our online store. Information on how Shopify handles your Personal Information can be found here: https://www.shopify.com/legal/privacy.

We may disclose your Personal Information to comply with applicable laws and regulations, respond to legal requests such as subpoenas or search warrants, or safeguard our rights.

5. Your Privacy Rights (California Residents - CCPA)

California residents have the right to request disclosure of collected information, request deletion, and opt out of the "sale" of personal information. We do not sell your information for money, but may share with advertising partners. To opt out, adjust cookie preferences or visit optout.aboutads.info. Contact us at support@talonebike.com to exercise your rights.

6. Behavioral Advertising

You can opt out of targeted advertising via Facebook, Google, Bing, or the Digital Advertising Alliance. We do not alter data collection practices when receiving a "Do Not Track" signal.

Google Analytics assists us in comprehending how our customers engage with the Site. Information about how Google employs your Personal Information can be found here:https://policies.google.com/privacy?hl=en. Opt-out options for

Google Analytics are also available here.

You can opt out of targeted advertising via:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing:https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

7. SMS Marketing

If you opt in, we may send order notifications, abandoned cart reminders, and promotional offers. Reply STOP to opt out at any time. Message and data rates may apply.

8. Your Rights (European Residents - GDPR)

EEA residents have the right to access, correct, delete, or restrict processing of your information, and to data portability. Contact us at support@talonebike.com to exercise these rights.

In accordance with the General Data Protection Regulation (“GDPR”), for residents of the European Economic Area (“EEA”), we process your personal information based on the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• Protection of your vital interests;
• Execution of a task carried out in the public interest;

Pursuit of our legitimate interests, which do not override your fundamental rights and freedoms.

9. Children's Privacy

Our Site is not intended for individuals under 16. We do not knowingly collect personal information from children under 16.

10. Data Retention

We retain Order Information for our records unless you request deletion, or as required for legal, tax, or accounting purposes.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted with the "Last Updated" date at the top.

12. Contact Us