Shipping Policy

 

Last Updated: March 2026

1. Shipping Origin & Carrier

All orders are shipped from our Talon Ebikes US Warehouse in California.

Warehouse Address: 1552 N Alder Ave, Rialto, CA 92376, United States

We use FedEx / UPS for deliveries to the 48 contiguous states.

2. Shipping Area

Region	Shipping Status	Shipping Cost
48 Contiguous United States	✅ Available	Free Shipping
Alaska, Hawaii, Puerto Rico	❌ Not available
Guam, Other U.S. Territories	❌ Not available	—
PO Boxes, APO/FPO	❌ Not available	—

We are working to expand our shipping areas in the future.

3. Handling Time

• Handling Time: (Monday–Friday)
  Orders are processed and prepared for shipment within 1 business day after payment confirmation.
• Transit time is estimated at 2–6 business days. Once your order has shipped, you will receive a confirmation email with a tracking number.
  

4. Delivery Time

Region	Delivery Time
48 Contiguous United States	Usually 3-7 business days
Alaska, Hawaii, Puerto Rico	Not available

Delivery times are estimates and may vary due to weather conditions, carrier delays, or remote delivery locations.

5. Multiple Shipments

If you purchase a bike along with accessories, we will try to ship everything in one box. However, due to size and packaging requirements, items may sometimes ship separately. You will receive separate tracking information for each shipment. There is no additional cost for split shipments.

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking number(s). You can also track your order status by logging into your account on our website.

7. Order Cancellations & Address Changes

In warehouse (Same Business Day)

Request	Fee
Cancel order	No fee (full refund)
Change shipping address	No fee
Change model/color	No fee

Please contact us as soon as possible at support@talonebike.com.We handle orders from 9 a.m. to 6 p.m. PST. Any orders received after 6 p.m. will be handled within 24 hours.

After Shipment

Request	Fee	Notes
Cancel order	$150	Covers outbound shipping cost
Change address	$150 rerouting fee	Only available if ETA > 2 business days
Return after delivery	View Return Policy	Subject to return conditions

8. Undeliverable Packages

If a package is returned to us due to incorrect address, refusal to accept delivery, or multiple failed delivery attempts, we will contact you to arrange reshipment. A $150 reshipping fee will apply. If you do not wish to have the order reshipped, we will process it as a return with applicable fees.

9. Lost or Damaged in Transit

We are committed to ensuring your Talon Ebike arrives in perfect condition. To protect your purchase, please follow these guidelines if your order is lost or arrives with damage:

9.1 Lost in Transit

If your tracking status shows "Delivered" but you have not received your item, or if the package has stopped moving for an extended period, please follow these steps:

• Step 1: Contact the Carrier First. We recommend contacting the carrier (FedEx/UPS) immediately to initiate a "Missing Package" investigation. They can often provide real-time GPS coordinates of the delivery location.
• Step 2: Contact Talonebike for Support. If the carrier is unable to locate your package after your initial inquiry, please email support@talonebike.com within 3 days of the estimated delivery date.
• Requirement: Please provide your Order Number, the Carrier's Case/Claim Number, and any relevant tracking details. We will then work directly with the carrier to further investigate and resolve the issue for you.

9.2 Shipping Damage

Shipping damage claims are extremely time-sensitive. It is your responsibility to inspect the e-bike immediately upon receipt. To initiate a claim for damaged parts, please follow these steps:

Before Signing: If a signature is required, please inspect the package and note any damage on the delivery receipt before signing.

* Notification: Notify support@talonebike.com within 3 days of receiving your goods.

Required Evidence: You must provide the following to process your claim:

• A photo of the shipping label on the outer box.
• Photos of any damage to the outer box.
• Photos and a detailed video of the damaged area on the bike or inner packaging.

Resolution: Damage to parts during shipping is not covered by our standard Limited Warranty; however, Talonebike will replace such damaged parts or provide compensation for free, provided the evidence above is submitted within the 3-day window.

Important: Please do not discard any original packaging until the issue is fully resolved.

10. Contact Us