Return Policy

Non-Quality Issues: Customers can request an exchange or return within 14 days of receiving the product. We will charge a $150 shipping fee, which the customer needs to prepay, but this fee will be waived for product exchanges. If the product has a quality issue, a full refund will be issued upon receipt of the returned item.

Product Defects: Talon Ebikes will provide dedicated service and technical support to resolve simple issues. Talon Ebikes will also provide necessary replacement parts and cover all related repair costs.

Shipping Damage: Talon Ebikes will provide dedicated service, supply all necessary parts, and cover service costs.

The following conditions must be met to initiate the return or exchange process:
1.All returns and refunds must be initiated within 14 days of receiving the product, with prior approval required for all returns.

2.All bikes with an odometer showing 20 miles or more in total mileage cannot be returned for a refund.

3.All returns will include a processing fee and shipping fees at the customer's expense. Return Shipping Costs are as follows:

4.Unused Products: $150 per adult electric bicycle (including specific models such as Talon T787, T767, T757).

5.Used Products: The product must be in good condition, with the electric bicycle odometer showing less than 20 miles. Customers are required to pre-pay a $150 return shipping fee.

6.Accessories:
Wheels, Motors, Batteries, Trailers: $50
Other Accessories: $15
All return shipping costs are the responsibility of the customer.

All returns require the original packaging supplies and shipping box. The bicycle must be free of any wear, dirt, scratches, or signs of use and must be in the same packaging and condition as when received, including all items inside the box (battery, charger, keys, accessories, etc.). If the packaging or shipping box is damaged or missing, the customer forfeits their ability to return the item for defects or any other reason.

Procedure:

All returns must be approved prior to shipping back to us. Once the return cancellation request is approved, Talon Ebikes will send a cancellation notification email to the customer. If a product is returned without our approval, there will not be any refunds. Talon Ebikes refuses all shipments that are not scheduled to arrive. To begin this process, please email info@talonebike.com for approval along with photos of the product prior to shipping.

Shipping:

Our bikes are usually shipped out the next business day. If the bike has already been shipped, a $150.00 shipping fee will be required for any shipping alterations.

Note: Talon Ebikes is not responsible for return shipping costs and it is the customer's responsibility to ensure the safety of the shipment and the success of the return, and must choose a signature confirmation service for the shipment. Talon Ebikes is not responsible for any damage, loss or other incident in transit to the shipment returned by the customer. It is highly recommended to add additional shipping insurance for the returned parcels.

Fees:

If the bike has already been shipped from our warehouse, there will be an additional $150 shipping & handling fee required.

The purchase price of any bike includes the cost of one shipment. If the bike has already been shipped and the customer decides to cancel or return, $150.00 will be deducted from the refund amount to cover that cost. If the bike has already been shipped and the customer decides to exchange, a $150.00 shipping fee will be required to cover the cost of the second shipment. This is in addition to any fees or costs related to return shipping.

The customer may be charged up to a 20% restocking fee for inspection, repackaging, repairs, and refurbishing. This will be waived if the product is unused.

Shipping damage returns:

Customers may reject packages due to severe shipping damage (functionality that affects use such that the main structure of the product is significantly deformed in a way that affects its normal function in any way.) and open a case with the shipping carrier. Please contact us at info@talonebike.com with photos or videos as proof to resolve missing and severely damaged parts or other quality-related issues. Our customer service team will help arrange a replacement.

Photos and/or videos are required as evidence in order for us to better understand the problem and effectively resolve it.

Note: The following conditions will be considered minor and will not apply to the free exchange or refund policy.

Minor damage to the outer packaging.
Slight scratches or paint loss on the product.
Malleable parts bent due to shipping.
Replaceable bike parts on the handlebar.

Note: We do not accept any shipping damage returns after 5 days of receiving the product and all shipping damage claims will be denied.

Model Exchanges/Order Modifications:
Model Exchanges are only available for e-bikes. If you wish to exchange for another model, customers may place a new order for the desired model and return the products from the original order by contacting our customer service in advance. All exchange requests must follow our return policy and receive pre-approval notification from our customer service team via email. Free shipping does not apply to the exchanged bike.
Non-refundable items:
include, but are not limited to:
Replacement parts

All accessories

Special orders
Used items, except for extreme cases of breakage/failure
Gift cards and freebie orders
Please note that each of our partner bike stores has its own return and exchange policies and procedures. We do not accept returns on items purchased from bike stores. Please contact the place of purchase to discuss their return policy.

Refund Processing:

Refunds will be processed within 2 business days once the product is confirmed returned at our warehouse and passes inspection. If you do not see the credit after this period, please check with your financial institution for further details. Some refunds may take longer to process. If you still have not received your refund, please contact us.

Note: Any items returned from an order that used a discount code will have the entire discount value subtracted from the refund amount, regardless of whether you are returning one e-bike or multiple e-bikes. Refunds will be issued only after we receive and inspect the returned e-bike.

Note: All returns must be pre‑approved. Unauthorized returns will not be accepted or refunded. To initiate a return, please email us at info@talonebike.com with product photos for review.