Warranty Policy

Last Updated: July 2026

1. Worry-Free After-Sales Support

1.1 Free New E-Bike Replacement (Within First 6 Months)

Free replacement if the e-bike becomes completely unusable due to:

• Controller issue (replacement still cannot fix the issue)
• Motor issue (replacement still cannot fix the issue)
• Battery charging/discharging issue (replacement still cannot fix the issue)
• E-Bike cannot power on or start
• Frame or front fork issue not caused by the user during the warranty period
• Battery fire issue causing the e-bike to become unusable

1.2 Free Parts & Up to $100 Repair Coverage (Within First 6 Months)
We will support up to $100 in local repair costs with a valid invoice if you are unable to replace major parts such as the battery, motor, or controller yourself within the first 6 months.

1.3 After 6 Months
For covered issues occurring after the first 6 months but within the warranty period:
We will provide necessary replacement parts free of charge.
Approved warranty shipping costs will be covered by us.
Unless otherwise approved by Talon E-bike, full e-bike replacements and local repair labor reimbursements are no longer available after 6 months.

2. Display Error Codes: Troubleshooting & Resolution

Error Code	Error Description	Warranty Period	Handling: 0–6 Months	Handling: 6 Months to End of Warranty
E06	Battery Undervoltage	2 Years	Free replacement battery + Up to $100 local repair cost support with a valid invoice if self-replacement is not possible	Free replacement battery
E07	Motor Issue	1 Year	Free replacement motor + Up to $100 local repair cost support with a valid invoice if self-replacement is not possible	Free replacement motor
E08	Throttle Issue	1 Year	Free replacement throttle	Free replacement throttle
E09	Controller Issue	1 Year	Free replacement controller + Up to $100 local repair cost support with a valid invoice if self-replacement is not possible	Free replacement controller
E10	Communication Receiving Issue: Cable Issue	1 Year	Free replacement cable	Free replacement cable
E11	Communication Sending Issue: Cable Issue	1 Year	Free replacement cable	Free replacement cable

3. Warranty Coverage Summary

Component	Warranty Period	Coverage	Handling: 0-6 Months	Handling: 6 Months to End of Warranty
Frame	2 years	Manufacturing defects (e.g., structural failure caused by material or workmanship)	1. Severe defect causing the e-bike to become unusable: Free new e-bike if troubleshooting and replacement parts fail to resolve the issue; 2. If the issue can be resolved with replacement parts: Free replacement parts (up to $100 local repair cost support if you are unable to repair it yourself).	Free replacement parts *Labor costs are not covered
Battery	2 years	Manufacturing defects, BMS failure, failure to charge, abnormal capacity loss >30%	1. Severe defect causing the e-bike to become unusable: Free new e-bike if troubleshooting and replacement parts fail to resolve the issue; 2. If the issue can be resolved with replacement parts: Free replacement parts (up to $100 local repair cost support if you are unable to repair it yourself).	Free replacement parts *Labor costs are not covered
Motor	1 year	Manufacturing defects, motor failure, abnormal noise or power loss	1. Severe defect causing the e-bike to become unusable: Free new e-bike if troubleshooting and replacement parts fail to resolve the issue; 2. If the issue can be resolved with replacement parts: Free replacement parts (up to $100 local repair cost support if you are unable to repair it yourself).	Free replacement parts *Labor costs are not covered
Controller / Display	1 year	Manufacturing defects, display failure, controller failure	1. Severe defect causing the e-bike to become unusable: Free new e-bike if troubleshooting and replacement parts fail to resolve the issue; 2. If the issue can be resolved with replacement parts: Free replacement parts (up to $100 local repair cost support if you are unable to repair it yourself).	Free replacement parts *Labor costs are not covered
Charger	1 year	Manufacturing defects, failure to charge, abnormal overheating	Free replacement charger	Free replacement charger
Front Fork	1 year	Manufacturing defects	1. Severe defect causing the e-bike to become unusable: Free new e-bike if troubleshooting and replacement parts fail to resolve the issue; 2. If the issue can be resolved with replacement parts: Free replacement parts (up to $100 local repair cost support if you are unable to repair it yourself).	Free replacement parts
Shock Absorber	1 year	Manufacturing defects	Free replacement parts	Free replacement parts
Handlebar	1 year	Manufacturing defects	Free replacement parts	Free replacement parts
Wheel Hub with Motor	1 year	Manufacturing defects	Free replacement parts	Free replacement parts
Wheel Hub without Motor	1 year	Manufacturing defects	Free replacement parts	Free replacement parts
Wearable Parts & Accessories: Pedals; spokes; outer tires/inner tubes; derailleur; freewheel; chain; brake discs; brake cables; front/rear lights; fenders; headset; spacers; saddle; screws, washers, wrenches	120 days	Manufacturing defects	Free replacement parts	Free replacement parts

The warranty period begins on the date of original purchase.

4. What This Warranty Covers

Talon E-bike warrants that your e-bike will be free from defects in material and workmanship under normal use and maintenance according to the user manual.

If a covered manufacturing defect occurs within the applicable warranty period, Talon E-bike may provide:

• Troubleshooting assistance
• Replacement parts
• Repair support
• A replacement whole e-bike when conditions of this policy are met

4.1 Examples of Covered Defects

Component	Covered Defects
Frame	Weld cracks, structural failure caused by manufacturing defects
Battery	Failure to charge, BMS failure, abnormal capacity loss exceeding 30% within warranty period
Motor	Motor failure, internal abnormal noise, power loss caused by defects
Controller / Display	Screen malfunction, button failure, controller failure
Charger	Failure to charge, manufacturing-related overheating issues
Wearable Parts & Accessories	Premature failure caused by manufacturing defects

5. What This Warranty Does NOT Cover

5.1 Wear After Warranty Period & User-Caused Damage
Wear and tear occurring after the warranty period, or damage caused by intentional misuse, improper handling, or user actions (including tires, brake pads, chains, cables, grips, spokes, and cosmetic damage), is not covered.

5.2 Improper use or abuse
Extreme jumping or stunts, professional racing, intentional damage, overloading beyond recommended weight limits, use beyond designed operating conditions. (Normal recreational riding, trail, and off-road riding are not considered abuse.)

5.3 Negligent maintenance
Failure to follow maintenance instructions, improper storage, long-term lack of battery care.

5.4 Unauthorized modifications
Installing unapproved electrical components, modifying the motor, controller or battery system, unauthorized repairs.

5.5 Water or liquid damage
Submersion, flooding, high-pressure washing, damage from use exceeding the product's IP protection rating.

5.6 Accident and external damage
Crashes, falls, collisions, impact damage.

5.7 Products used outside North America
Warranty coverage only applies to products used in the United States and Canada.

6. Pre-Ride Inspection

Before your first ride, we recommend inspecting the e-bike yourself or having it checked by a qualified bicycle mechanic. E-Bikes shipped in boxes may require minor adjustments upon delivery, including:
Brake adjustments
Handlebar alignment
Tire inflation
Bolt tightening

7. How to File a Warranty Claim

To submit a warranty claim, please email us at: support@talonebike.com

Please provide the following information:

1. Order number
2. Photo of the shipping label on the outer box
3. Photos of the outer packaging
4. Photos and videos showing the issue
5. Description of the problem

Our support team will respond within 24–48 hours.

8. Shipping Costs for Warranty Claims

Situation	Responsible Party
Warranty replacement parts	Talon E-bike covers shipping costs
Return of defective components upon request	Talon E-bike provides a prepaid return label
Non-warranty repairs	Customer is responsible for shipping costs

9. Shipping Damage Policy

Shipping damage must be reported within 3 days of delivery.

The customer must provide:

• Photo of the shipping label
• Photos of the damaged outer packaging
• Photos and detailed videos of the damaged e-bike parts or inner packaging

Please retain all original packaging until the issue is fully resolved.

10. Warranty Period for Replacement Units

If Talon E-bike provides a replacement e-bike under this warranty policy, the new replacement unit will be covered for the remainder of the original warranty period or 6 months, whichever is longer.

11. Wearable Parts & Accessories

Accessories included with the purchase are covered by a 120-day warranty from the date of purchase.

12. State Law (Important)

This warranty gives you specific legal rights. Some states do not allow limitations on implied warranties or the exclusion of incidental damages. This warranty is governed by the laws of the State of California.

13. Contact Us